Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unaltered, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We reserve the right to refuse returns that show any sign of wear or do not meet the above criteria. Approved items will receive a store credit- NO REFUNDS. 

Unfortunately, we cannot accept returns on sale items or gift cards.  Accessories, undergarments, sleepwear, activewear, swimwear will have no return due to health and hygiene reasons.

Discounts codes that are not added to the checkout cannot be refunded. 

To start a return, you can contact us at volare@shopbyvolare.com [Re: Return]. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not.

Also note shipping fees are non-refundable and returns or exchanges are at you own cost. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

You can always contact us for any return question at volare@shopbyvolare.com [Re: Returns].